Terms of Use
Client Retention System
Effective Date: March 11, 2026
Business Name: Group Practice Performance
Contact Email: [email protected]
By purchasing, accessing, or using Client Retention System (the “Program”), you agree to these Terms of Use.
1. Personal Use Only
Your purchase gives you a limited, non-transferable, revocable license to access and use the Program for your own personal or internal business use only.
Access is for one user only unless otherwise stated in writing.
2. No Sharing or Unauthorized Use
You may not share your login, give others access to your account, or allow multiple people to use one purchase.
You may not copy, reproduce, distribute, republish, upload, post, sell, teach, sublicense, or otherwise share any part of the Program, including videos, worksheets, templates, downloads, frameworks, or other materials, without prior written permission from Group Practice Performance.
You may not use the Program or its contents to create a competing course, training, consulting offer, or other commercial product.
3. Intellectual Property
All Program content is owned by or licensed to Group Practice Performance and is protected by copyright and other intellectual property laws.
Purchasing the Program does not give you ownership of any Program content.
4. Payments and Refunds
All fees are due according to the payment option selected at checkout.
If you choose a payment plan, you are responsible for completing all payments.
All sales are final. No refunds will be provided.
5. No Guarantees
The Program is provided for educational and informational purposes only. We do not guarantee any specific results, including business growth, increased revenue, improved retention, or other outcomes.
Any testimonials, examples, or case studies are illustrative only and are not guarantees of results.
6. Professional Disclaimer
Nothing in the Program is legal, financial, tax, accounting, clinical, or regulatory advice. You are responsible for obtaining professional advice appropriate to your situation and jurisdiction.
Your use of the Program does not create a therapist-client, coaching, supervisory, employment, or partnership relationship with Group Practice Performance.
7. Conduct and Access
If the Program includes a community, comments, calls, or other interactive features, you agree to participate respectfully and lawfully.
We reserve the right to suspend or terminate access, without refund, if you violate these Terms, share your account, misuse the Program, or behave in a way that is unlawful, abusive, or harmful.
8. Limitation of Liability
To the fullest extent permitted by law, Group Practice Performance will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Program.
Our total liability for any claim related to the Program will not exceed the amount you paid for it.
9. Privacy
Any personal information collected will be handled in accordance with our Privacy Policy. By using the Program, you also agree to our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada.
11. Updates
We may update these Terms from time to time. Continued use of the Program means you accept the updated Terms.
12. Contact
If you have questions, please contact:
Elana Sures
Group Practice Performance